Shop Handmade. FREE US SHIPPING on all orders over $75. FREE WORLDWIDE SHIPPING on all orders over $150.

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Welcome to Ethnocity!

Yoga is our Inspiration, Color is our soul, Bohemian is our attitude.

 

Privacy:

We have no access at all to your payment information. It is processed through secure servers, and the information is encrypted. The Email that you provide will only be used to inform you of our upcoming promotions, offers and new products.

 

SHIPPING RATES:

Domestic (in the USA):

 $4.99 Standard Shipping via USPS for all orders less than $75.

 Free shipping on orders of $75 and over.

 Tracking number is provided.

 

International (outside the USA):

 $15 International Standard Shipping worldwide for all orders.

 Free shipping worldwide on orders of $150 and over.

◦ Tracking number is provided.

 

Shipment Times:

Our orders ship out in 2-3 business days.

Processing time for custom handmade items and pre-order items may take longer, details of which can be found in the product description. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

Custom clearance procedures might cause delays. You should be able to track your package if tracking number is available for your Country. You might have to pay custom charges/ duty / vat on your purchase. This will be determined by your Country and is your responsibility.

All items are very well packaged and will ship at the address provided by you.

 

Refunds and Exchanges:

We will gladly exchange or refund. Please contact us within 5 days of receipt of your item and let us know the reason and intention. Items must be unworn and in their original packing. This is very important as we take special care in making, packaging and shipping them out. We do not ship damaged item ever, so talk to us about your dissatisfaction. We should receive the Domestic items within 15 days and International items within 25 days of receipt. Return postage is your responsibility. There are no exchanges or returns on custom orders. 

 

Return Shipping:

All returns or exchanges need to be shipped to this address.

1670 East Gate Way #218

Pleasanton CA 94566

Details will be provided in Email. 

 

Product Care:

Please avoid immersing jewelry in water or wearing in the shower, bath or in swimming pool. Always keep your jewelry safely tucked in the gift box provided to you. Do not wash the jewelry under any circumstances. 

Please handle long malas with care, especially around kids and furnitures. They might get entangled and a forced pull might break them.

All handbags are made with great care. But please avoid washing or carrying in heavy rain. Hmong or Banjara fabrics might bleed color, so avoid washing.

All our products are created by hand, so no two items are identical. That's the beauty of all handmade products! Please allow for slight variances from what is shown in the photos.

If you did not find the answer to your question on this page, please feel free to contact us.

email: shopethnocity@gmail.com